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	<title>Comments on: Brand [dis]trust</title>
	<link>http://www.thewayithink.com/2008/02/26/brand-distrust/</link>
	<description></description>
	<pubDate>Fri, 21 Nov 2008 14:09:52 +0000</pubDate>
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		<title>By: Charles H. Green</title>
		<link>http://www.thewayithink.com/2008/02/26/brand-distrust/#comment-26338</link>
		<dc:creator>Charles H. Green</dc:creator>
		<pubDate>Sat, 10 May 2008 02:17:32 +0000</pubDate>
		<guid>http://www.thewayithink.com/2008/02/26/brand-distrust/#comment-26338</guid>
		<description>This is a thought-provoking post.  On the one hand, I completely agree with you about the importance of reliability in brand.  On the other, equating "brand" with "trust" leaves a lot on the table. 

As someone who writes on trust, I consider reliability only one part.  Others include credibility (which you do addresss), and intimacy and self-orientation (which you don't).  These latter two are part of the almost-entirely personal component of trust.  Since brands are by nature about impersonal things (companies, products), there's a disconnect.

On the other hand--if you look at things like integrity in the management of branded companies, you've got your link.  if you really trust a company to do the right thing, then their product-based brand attributes are greatly strengthened.

More on this idea at http://trustedadvisor.com/trustmatters/355/Is-Brand-Trust-An-Oxymoron .  Thanks for raising the subject.</description>
		<content:encoded><![CDATA[<p>This is a thought-provoking post.  On the one hand, I completely agree with you about the importance of reliability in brand.  On the other, equating &#8220;brand&#8221; with &#8220;trust&#8221; leaves a lot on the table. </p>
<p>As someone who writes on trust, I consider reliability only one part.  Others include credibility (which you do addresss), and intimacy and self-orientation (which you don&#8217;t).  These latter two are part of the almost-entirely personal component of trust.  Since brands are by nature about impersonal things (companies, products), there&#8217;s a disconnect.</p>
<p>On the other hand&#8211;if you look at things like integrity in the management of branded companies, you&#8217;ve got your link.  if you really trust a company to do the right thing, then their product-based brand attributes are greatly strengthened.</p>
<p>More on this idea at <a href="http://trustedadvisor.com/trustmatters/355/Is-Brand-Trust-An-Oxymoron" rel="nofollow">http://trustedadvisor.com/trustmatters/355/Is-Brand-Trust-An-Oxymoron</a> .  Thanks for raising the subject.</p>
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